USA
We are experiencing higher than normal call volume and appreciate your patience while we continue servicing our customers. If you would like to avoid the wait, please use the chat feature right here on the help desk and we'll be happy to assist there! Thank you!
How can we help you?
How do I cancel/change my order?
We make every effort to process your order the minute it’s placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If you need to make changes, please follow the instructions below:
Important
Information Before You Get Started
· The following items may not be able to be cancelled once the order has been submitted:
o Customized Items – These are items with any personalization, including player names/numbers or personal requests, produced by Fanatics
o Personalized Manufacturer Direct Items – There are items with any customizations, including player names/numbers or personal requests, produced by a third party vendor
· Because of the production timeframe for these items, we are unable to make changes once the order is submitted
Cancelling Your Order
- To cancel your order simply view your order by signing in to My Account or access the Track Order page.
- As long as your order is considered eligible for order modification, you will have the ability to select “Need To Modify Order?”.
o
- From there you will need to select “Cancel Order”
o
· When choosing Cancel Order you will be presented with the below screen. Simply choose the “Reason for Cancelation" code the confirm your cancellation:
o
o
- Once a reason code has been selected, click “Cancel Order”:
- Once all items in the order are cancelled, the screen will be refreshed, and the updated order status will be presented: