Need to make a return? We’ve got your back! Most unused merchandise can be returned up to 90 days from the item's ship date. *Returns must be unworn with any original tags and labels intact.
*Items should be in their original condition, unworn or unused, with all tags and labels attached. They must be returned within the policy timeframe described above. If the returned items are not eligible, they will be donated to charity and will not be refunded.
Here are some exceptions:
RETURN FEE: A one-time $14.00 return fee is applied to cover shipping costs. However, this fee is waived if you choose a gift card refund. We recommend using the return label provided to you, as your refund will be processed once the label is scanned at our warehouse. If your order has an issue, exceptions may apply. For more details, check the “What if my order did not arrive as I expected?” section under “Frequently Asked Questions.”
**Some orders will require more than one shipment for return, but you will only be charged one return fee per order (you will not be charged per item returned).
PLEASE NOTE: Items purchased in-venue cannot be returned through the online portal and must be returned at the original venue. Similarly, online store purchases must be returned directly through the online store.
Select Self-Service Return, Manual Return / International Return, or Gift Return below for how-to guides on initiating returns.
Head to "Track My Order" at the top of the page.
1. Pop in your Order Number, hit "Continue", and you're on your way!
2. Once you're in, tap "View Order Details", enter your email, and click "Continue".
3. Now, you’ll see the items on your order with prices and sizes. Scroll down and hit "Return Items".
4. Pick the items you want to send back and choose the most suitable return option (we’ll show you any costs associated here).
5. Take a quick look over your details and hit "Process Return"—a return label with further instructions will be emailed to you!
Pro Tips:
Don’t have a printer? No worries! You can print your label at a library, post office, or UPS Store.
**If you have a few items to return, they may be going to different places so multiple return labels will be sent to you. They will need to be shipped separately (at no additional cost). Each return label has a bar code with the item number on it so you know which item should be sent with each label. See Return Label below for more details.
These items come straight from the manufacturer. They ship within the U.S., but only certain manufacturer direct items can ship internationally. Expedited shipping is not an option here and those items may be shipped separately.
Manufacturer Direct Items are indicated on the product page with the words “Ships Directly From A Trusted Partner” or “Manufacturer Direct Item” in 2 places - one in green below the product title or under “Shipping” in the product details.
Heads up: Custom items from the manufacturer are final sale—no changes, cancellations, or returns.
Items that you personalize with your own words, select numbers, or select personalized options such as patches are considered customized items. These items are individually personalized, which may result in longer shipping times. All sales are final, and we cannot guarantee changes or cancellations before the items are shipped.
If you have an unexpected issue with your customized order, please contact us as soon as possible.
This does not apply to Manufacturer Direct Items, please see Manufacturer Direct Items for more information.
1. Fill out the Return Form (you might need Acrobat Reader to view it) and print out to put in the package with your return items.
2. Send the package prepaid through any carrier you like—just make sure it’s insured and save your receipt with tracking information.
3. Ship it here: Fanatics Retail Group Returns 5811 Eco Parkway Frazeysburg, Ohio 43822
**Important: Save your tracking information and receipt.
Eligible returns will be processed within 10 days of receiving the return. After it has been processed, you can expect to receive the refund in your financial account in 2-7 business days. If it has passed all expected timeframes and you have not received your refund, please contact us.
We’ve got you covered! You can return gifts for an e-gift card emailed directly to you. To retrieve your return information, we will ask you for the following information:
We’ll handle the rest and send you a return label. (You may be asked for additional information, if it is needed for order verification.)
Return labels are sent to the email address associated with your order or account. Follow the instructions on the email to properly send your return.
Some items will be returned to different locations and will require more than one return label barcode. These will need to be shipped separately (at no additional cost). Please follow the instructions closely. Each return label has a bar code with the item number on it so you know which item should be sent with each label.
If you did not receive the return label in an email to your inbox, Spam, or Junk folders after 24 hours, please contact us.
Return labels can expire, if yours has expired you may be able to initiate the return the same way you did before. If not, you can contact us and we will resend it to you. To avoid this extra step, we recommend sending the return shortly after setting up the label.
*If you need your return label sent to a different email address than the one on your order, please contact us.
Some items need to be returned separately since they are being returned to different places. If you initiate returns for more than one item and multiple return labels are sent make sure you send the right item to the right place by checking the barcode on the return
label and matching the item number on it to the one you are returning.
You will NOT be charged a return fee per item, there is only a one time return fee per order.
First, we recommend seeing if your return label is still available and active in your email inbox. You may be able to reprint it from there. If you do not receive your return label after 24 hours, please contact us.
Return labels can expire, if yours has expired you may be able to initiate the return the same way you did before. If not, you can contact us and we will resend it to you. To avoid this extra step, we recommend sending the return shortly after setting up the label.
*If you need your return label sent to a different email address than the one on your order, please contact us.
Yes! Trading cards (whether encapsulated, loose, or boxed), game-used items, vintage gear, and anything customized or personalized are all final sale and can’t be returned.
Reach out to our Fan Services team, and they’ll help you get started with the return.
We do not offer traditional exchanges. If your order is eligible for a gift card refund, then you can get a full refund emailed to you in the form of a gift card to avoid the return fee and order a replacement.
We can’t accept returns after the return policy has passed, so these items will be donated to a charity. No refund, sorry!
Once we get your return, it takes about 10 business days for our team to receive and process the item. We’ll email you once it’s all set!
It can take 2–7 business days for your refund to show up in your financial institution. If you select a gift card refund, it will be emailed to you within 24 hours of the return being processed. Please make sure to check the email associated with your order, including Junk and Spam folders.
If you need to check on your return, just use "Track Order" or "My Account" the same way you started the return.
No refund will be processed if the item is not eligible for return. Non-eligible returns will be donated. (Please review Are there items that can’t be returned?, and What are the conditions for returning items? for more information.)
**For refunds from International or Manual Returns, please see Manual Returns / International Returns above.
We are so sorry if you've run into any issues with your order. Lost, damaged, or defective items must be reported within 45 days of the shipping date.
Please be aware that some items are shipped separately and may arrive at different times. For instructions on how to check an item’s shipping status, please refer to the Order Inquiries page. If the delivery window, plus 3 business days, has passed for one or more
items, please review Is my order lost or is my tracking link broken? below.
If an item on your order is damaged or defective, you can use the self-service return process described above (Self-Service Return) to return it for a refund. Please make sure to select the best-suited reason for the return. The $9.99 return fee is on us!
Alternatively, you can contact our athletes at Fan Services for additional assistance within the 45-day timeframe. We want to make it right for you!
Once shipped, orders in the U.S. and U.S. territories should arrive in the timeframe of your selected shipping method. Occasionally, we have seen unexpected delays in the delivery stage that can take up to 3 additional business days.
That means, for standard shipping, if you have not received your order 10 business days after it shipped, please notify our athletes at Fan Services. Lost packages must be reported within 45 days of shipping.
If your tracking link hasn’t show new information, please allow 24 hours for it to update. Occasionally, tracking links may not reflect the package's latest status. Before we can consider a package as "missing," the full delivery timeframe must pass. If your package hasn’t arrived within 3 days of the promised delivery date, please contact us so we can assist further. We appreciate your patience!
The shipping or delivery date is available in the confirmation sent to your email or can be located from the “Track Order” link at the top of the page.
WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.