USA
We are experiencing higher than normal call volume and appreciate your patience while we continue servicing our customers. If you would like to avoid the wait, please use the chat feature right here on the help desk and we'll be happy to assist there! Thank you!
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Order Status Information
Each item that you purchase requires a warehouse processing time before your order can ship from our facility. The processing time is different for each item. Each item's expected delivery date is listed on the item's description page, just under the item's image. The receive by date is based on the shipping method chosen at checkout. Transit time does not begin until your order ships from our facility and is calculated by business days. Business days do not include weekends or holidays.
| Order Status | Action Taken |
| New | Order is placed with accepted payment |
| Processing | Order is allocated for shipment |
| Closed/Shipping | Shipped after being checked for quality |
| Dead | Order was cancelled and will not ship |
If your order status has been changed to "Dead," this means your order has been cancelled and will not ship. In rare cases, we will cancel your order because we are unable to approve payment or your item is no longer available. Please do not hesitate to contact us if you have any questions regarding your order.