Due to the Canada Postal strike - some addresses within the country will be temporarily unavailable for delivery and returns processing. All packages will be delivered and returns processed as soon as possible.
We are experiencing higher than normal call volume and appreciate your patience while we continue servicing our customers. If you would like to avoid the wait, please use the chat feature right here on the help desk and we'll be happy to assist there! Thank you!
How can we help you?

Back to Home

Return Exclusions

Return Exclusions


Please review the following Return Exclusions prior to returning your merchandise:

All items returned will be inspected upon arrival and will be declined for one of the following reasons:

  • Return is outside of the return policy
  • Item appears worn, washed or used
  • Item is non-returnable (customized, final sale, etc.)
  • Sanitary lining has been removed from an undergarment
  • Item was damaged after delivery
  • Item is altered
  • Item is returned with holes
  • Item is stained (dirt, makeup, food, etc.)
  • Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received

For more information regarding our return process, please review our Return Instructions.

Popular Answers