USA
We are experiencing higher than normal call volume and appreciate your patience while we continue servicing our customers. If you would like to avoid the wait, please use the chat feature right here on the help desk and we'll be happy to assist there! Thank you!
How can we help you?
Tracking Information
Click here to visit the Landmark tracking site. Once there, you will be able to apply your tracking number and review the most up-to-date information regarding your order
Order Status Information
Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information. For more information regarding how you can review your order status, please visit Where is my order?
Please Note: Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page, just under the item's image. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout and is calculated by business days. Business days do not include weekends or holidays. Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. Other factors that may delay your order include: Special Event Merchandise and Manufacturer Direct Items.
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your order, please ensure the following steps are taken prior to contacting customer service.
Check with your local postal office customs office, as they may be holding the order for payment of customs fees.